1. Introduction
ZULU ("we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the ZULU website and mobile applications (the "Platform").
By using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use the Platform.
2. Information We Collect
Personal Information
When you register for an account, place an order, or contact us, we may collect:
- Name and contact information (email, phone number)
- Shipping and billing addresses
- Payment information (processed securely through our payment providers)
- Account login credentials
Automatically Collected Information
When you use the Platform, we may automatically collect:
- Device information (type, operating system, browser)
- IP address and approximate location
- Browsing activity and interaction with the Platform
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Provide customer support
- Send order updates, shipping notifications, and promotional communications
- Personalize your shopping experience and show relevant products
- Improve the Platform's functionality and security
- Prevent fraud and ensure platform safety
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Sellers: Your name, shipping address, and order details are shared with sellers to fulfill your orders
- Payment Processors: Your payment information is processed by third-party payment providers who adhere to industry security standards
- Service Providers: We work with trusted partners for analytics, hosting, email delivery, and customer support
- Legal Requirements: We may disclose information when required by law or to protect the rights and safety of our users and platform
5. Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for data in transit
- Encrypted storage of sensitive data
- Regular security audits and monitoring
- Restricted access to personal data on a need-to-know basis
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Cookies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze Platform usage. You can control cookie settings through your browser, though disabling cookies may affect Platform functionality.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us at privacy@zulu.lk.
8. Third-Party Links
The Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
The Platform is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: